Cisco SMARTnet - Extended Service - Service

Cisco SMARTnet - Extended Service - Service
Cisco SMARTnet Service for Rapid Problem Resolution

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
• Ongoing operating system software updates including both minor and major releases within the licensed feature set
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home

• Provides reliable support to resolve all your technical issues


• New Releases Update service included to resolve your problems


• Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability


• Parts service characteristics for better reliability and ensure maximum productivity


• Next Business Day - Part Replacement service response time for better accommodation with maximum reliability