Cisco SMARTnet - Extended Service - Service

Cisco SMARTnet - Extended Service - Service
Cisco SMARTnet Service for Rapid Problem Resolution

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
• Ongoing operating system software updates including both minor and major releases within the licensed feature set
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home

• Protects your investment and adds value with increased reliability


• Features new releases update service that helps you handle any mishaps


• Physical service sub type for your convenience and ease of operation


• Parts service characteristics for better usability and increased efficiency


• 4 Hour - Parts Replacement service response time for timely completion with increased dependability