Quantum StorageCare Gold Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year - Service

Quantum StorageCare Gold Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year - Service

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:

• 24/7 on-site support


• Four-hour target response time for on-site support


• 24/7 multilingual telephone support


• Priority call handling


• 24/7 access to online resources


• Library firmware upgrades


• Concurrent maintenance


• StorageCare® Guardian remote monitoring

• Keeps your system optimally maintained with a predictable total cost of ownership


• Features remote diagnosis service that helps you handle any mishaps


• On-site service location for better reliability and ensure maximum productivity


• Electronic and Physical service sub type for better reliability and ensure maximum productivity


• Parts & Labor service characteristics for better usability and increased efficiency


• 24 x 7 Phone Support service availability for timely completion with increased dependability


• 4 Hour - Repair & Parts Replacement service response time for timely completion with increased dependability


• 1 Year service duration to ensure maximum efficiency and precise results